This Privacy Policy explains how Tachyonic Intelligence Sdn. Bhd. handles personal data when you use our website, contact us, request technical support, submit an enquiry or place an online sample order.
1. Who we are
Tachyonic Intelligence Sdn. Bhd., 87-G, Jalan Puteri 5/7, Bandar Puteri, 47100 Puchong, Selangor, Malaysia. Company Registration: 202401050700 (1596543-P). Questions about privacy may be sent through our Contact page or to info@tachyonicintelligence.com.
2. Information we may collect
- Contact and company information such as name, email address, telephone number, organization and job-related details you provide.
- Enquiry, quotation, support and product-selection information.
- Order information such as billing details, collection or delivery details, products ordered, currency, tax information and order status.
- Payment status and transaction references supplied by our payment provider. Full card numbers and card security codes are not stored by this website.
- Technical information such as IP address, browser/device information, security logs and website activity needed to operate and protect the service.
- Language, currency and cookie-preference information stored by the website.
3. Why we use information
We use personal data to respond to enquiries, prepare quotations, process and fulfil orders, provide technical and warranty support, communicate about products and services requested by you, maintain business records, prevent fraud and abuse, secure the website, comply with legal obligations and improve our customer processes.
4. Payment processing
Online card payments are processed by Stripe. Payment details entered into Stripe’s payment interface are handled by Stripe and are subject to Stripe’s applicable privacy and security terms. Tachyonic Intelligence receives transaction and payment-status information needed to manage the order.
5. Service providers and disclosures
We may share the minimum information necessary with service providers that support website hosting, WooCommerce order processing, email delivery, payment processing, fraud prevention, IT/security services and, where applicable, couriers or logistics providers. We may also disclose information where required by law, regulation, court order or a competent authority.
6. International processing
Some technology or payment providers may process information outside Malaysia. Where this occurs, we use established service providers and take reasonable steps appropriate to the service and applicable legal requirements.
7. Cookies and browser storage
The website uses essential cookies and browser storage for functions such as language and currency preferences, WooCommerce sessions, cart contents, checkout security and cookie-notice preferences. Stripe and embedded third-party services may use their own cookies or similar technologies when their services are used. See our Cookie Policy for more information.
8. Retention
We retain business, quotation, order, payment-reference and support records for as long as reasonably necessary for the purpose collected and to meet accounting, tax, warranty, dispute, security and other legal or operational requirements. Data that is no longer required is deleted, anonymized or archived in accordance with our business processes.
9. Security
We use reasonable administrative and technical safeguards designed to protect personal data, including HTTPS, access controls, supported software, payment processing through Stripe and security monitoring. No internet service can be guaranteed to be completely secure.
10. Your requests
Subject to applicable law, you may contact us to request access to or correction of personal data we hold about you, or to raise a privacy concern. We may need to verify identity before acting on a request.
11. Marketing communications
We do not treat a purchase or technical enquiry as consent to unrelated marketing. Where marketing communications are sent, available unsubscribe or preference controls should be used to stop future promotional messages.
12. Changes to this policy
We may update this policy when our website functions, service providers or legal requirements change. The current version will be published on this page.
Last updated: 24 August 2026.